As a community’s energy lifeline, key account customers of a municipal electric utility count on the public power utility to provide them with energy and energy-related education, services and tools that improve their ability to operate more efficiently and with limited interruption.
AMP’s Direct Connections key accounts program was created to assist the municipal electric utility in obtaining the information, education, tools and services they may need to develop or enhance their own successful key accounts program.
Through Direct Connections, members have access to professionally trained key account representative contract labor and/or specialized training for municipal employees using LAMP®, (Miller Heiman’s Large Account Management Process), which helps organizations develop strategies to protect and grow their key accounts. In addition to key account representative labor and training, Direct Connections can provide members the following cost effective services:
Energy audit - an inspection survey and an analysis of energy flows for energy conservation in a building; the first step in identifying opportunities to reduce energy expense and carbon footprint.
- Energy use analysis - Analysis of historic energy use and costs. Energy use is benchmarked or compared against similar buildings to determine if further engineering study and analysis are likely to produce opportunities for significant energy savings.
- Level I - Involves interviews with facility staff, a review of utility bills or other operating data, and a walkthrough of the facility. The goal is to identify glaring areas of energy inefficiency. The data collected is used to produce a preliminary report detailing low-cost/no-cost measures and potential capital improvements for further study in subsequent audits. This level of detail is adequate for prioritizing energy efficiency projects and to assess whether a more detailed audit is necessary.
- Level II - This includes the Level I analysis, but adds detailed energy calculations and financial analysis of proposed energy efficiency measures. Energy consumption is broken out by end-use, identifying areas that present the greatest efficiency opportunities. Utility rates are reviewed to determine if rate change opportunities exist, and key building representatives are interviewed for insights into building operational characteristics, potential problem areas, and to define financial and non-financial goals of the audit. This level of detail is adequate to justify project implementation.
Grant opportunities – Facilitation of applications for state and national financial grant opportunities targeting energy audits and facility energy-efficiency improvements.
Lighting assessment – Evaluation of energy consumption and cost of existing lighting in order to quantify the impact on operating expenses and identify existing technology that is more efficient and beneficial to the operations.
Compressed air leak detection – Survey of compressed air system(s) to locate, flag and provide data on associated costs of leaks. Facilitate leak correction with facility in-house maintenance or third-party vendor.
Motor assessment - Evaluate energy consumption and cost of existing motor(s) to quantify the impact on operating expenses and identify existing technology upgrades that are more efficient and most beneficial to the operations.
Power quality investigation – Preliminary evaluation of the quality of power being used in facilities and interpretation of findings.
Annual reports – Provide a summary of monthly electrical energy use and associated costs, compiled into a ready-to-deliver report for each key account. Provides an easy to read excel sheet and associated graphs, as well as an executive summary with possible operational and efficiency recommendations.
Monthly energy use and cost tracking – Review of key account monthly invoices, checking for billing discrepancies and possible issues with energy usage.
Efficiency seminars/webinars – Led by subject matter experts, periodic, informative and instructional trainings geared toward facility and plant managers to help in operational and energy efficiency improvements.
Member branded e-newsletter – Monthly, member branded e-newsletter geared towards commercial and industrial customers, providing valuable information on topics pertaining to non-residential customers. Distribution email list determined by member with no limit to number of recipient email addresses.
The Direct Connections, key accounts program creates a sustainable forum for regular dialogue between a municipal electric utility and its largest consumer-owners, enabling the utility to better serve their specific energy service needs. It also strengthens the local economy, demonstrating the municipal electric utility’s commitment to all customers. By partnering with key accounts, the municipal electric utility cost effectively improves communications, demand side management and energy efficiency efforts, resulting in improved energy utilization and energy cost savings for both the utility and its customers.
For more information on Direct Connections, please contact Corey Bentine, director of key accounts, at 614.540.1111 or firstname.lastname@example.org.